Terms and Conditions

We strive to always have our products available as per the website catalogue/store, however, occasionally the product in your shopping cart will show as “in stock” but will not be available as quickly as stated or perhaps not at all. At this point we will contact you via email to discuss next steps. It’s our commitment to communicate with customers to create a positive buying experience. If your payment was processed, it will be immediately refunded.

Measurements, weights and comparisons are approximations and may be slightly off depending on the equipment used. If you receive an item and it does not meet the criteria that may be detailed on the website, eg. weight, or length, your purchase will be refunded or exchanged. Louro and Silver Jewellery reserves the right to refuse a refund or exchange if the item the difference in the item is negligible. Please see Returns & Exchanges for details.

When you make a purchase and enter your payment information, you authorize us and our third party payment processors to charge the amount of the order to your selected payment method.

We accept Visa, Mastercard, Debit, and PayPal.

Shipments are insured by the carried for up to $100. If you require additional coverage, we suggest purchasing extra insurance at the time of purchase through the carrier.

At Louro and Silver Jewellery we strive to ensure our online catalogue/store is as accurate as possible. Although we provide standard weights and measurements for all our products, we also include comparisons to help customers envisions the item. These comparisons are approximate and are shared to make the buying experience easier. Since every monitor is set differently, colour and size may vary slightly.

Louro and Silver Jewellery will not be liable for any indirect, special, incidental or consequential damages of any kind. Every item is carefully inspected visually and packaged with utmost care to ensure its safe arrival to the customer. Once shipped it is in the hands of the carrier company. If we missed something we will act within 48 hours of receiving communication at contactus@louroandsilverjewellery.com. We want you to be more than satisfied. We want to be thrilled.

Each item from each category will receive a luxurious gift box. For example: a ring will go in a ring gift box, bracelet in a bracelet box, bangles, earrings, pendants/charms, and our variety of chains each have gift boxes specific to their dimensions and needs. Louro and Silver Jewellery lovely, lux, gift boxes are fabric on the outside and selected materials, such as satins and other opulent finishes inside. A magnetic lid ads security for the item and it’s just cool. Gift boxes are free, but if a client buys, for example, 3 bracelets that can all be beautifully displayed and safely shipped in one box that will be our go to option. If you need one box for each item, they are here for you free. Just let us know by email at contactus@louroandsilverjewellery.com as we do not want to send you gift boxes you don’t need or want. One step to cut back on unnecessary waste.

Late Updated: November 1, 2021